We have been sorting out a new bathroom. Or should that be updating a little. New shower and taps, towel radiator and some tiling.
Went to the big orange DIY warehouse and bought a shower we liked. Unfortunately they didn't have matching taps in stock. Went online and found them at another store. Reserved a pair and rushed off to collect. Then another simple job: tiles. Er…no!
Went to Acme Tiles and selected the ones and the amount we required. None in stock; however, the way this operation worked was that they would phone from head office and take the money, then they would deliver the tiles to the store.
"We've received your order if we could just have your credit card details" chirped the cheery chap on the phone.
After this portion of the transaction he asked, as so many companies do these days:
"Can I ask you on a scale of 0 to 10 what you think of the service for Acme tiles?"
"Erm…can't really give you an answer as so far you have only taken the money. When I receive the tiles and check they are the ones I ordered then I will be in a position to give an opinion.”
"Erm…oh yes," he said, sounding a little chastened.
As I was arranging the taps and the shower in the boot of the car ready to take them home from the Dark Lady's house, I noticed some handwriting on the box which had been sealed with a security tag at the shop: "Parts missing"
Feverish hands opened the container to find only half the bits and no instructions. Grrrrrrr!
Back to the store.
None in stock. However, Andy (for that was his name) offered to collect a replacement from a nearby branch the following day.
So now I had the right shower. The right taps and the phone has just rung and the tiles have arrived.
Now to get them fitted!